Remember back when we switched from Gladney. We really were tortured by the decision to not go with Gladney. We made a call to an agency that we had heard great things about, Children's House International-CHI (not to be confused with Children's Hope) and specifically the YWAM program within CHI. This time we asked even harder questions, because we were more familiar with the process and the pitfalls. Care of the kids. Family preservation programs. Yes, timeline questions. But, also, waiting kids questions, just to name a few. In the end, we applied to CHI/YWAM. I have to tell you I LOVE CHI. I have never gotten an "out of office" reply to my email. For the first three months that I was talking and emailing my case worker, she was actually out of the country. My calls, and emails were answered in real time. She has always been patient, accessible, and super helpful. She sends us an update on how the process is moving in Ethiopia weekly. I love that CHI explains the process in detail, there by holding themselves accountable. I love the care the kids are getting in the orphanage. I love the family preservation programs. I love the passion and the heart that the people working for our agency in the US and in ET have for the poor, widowed, and orphaned. Most of all, I love that my case worker is an adoptive mom of two grown children. She totally understand the mind of a pre-adoptive mom. She called me after taking a red eye home. She has been gone from her home for over a month. She could not go to sleep before giving us the news that our referral would be coming at some point that night. She had just emailed it to the office, and the lead social worker was going over it. She would be emailing it directly to us. Yes, it came in at 1:30am my time. There is no 9-5 for her.